Frequently asked questions

You place your order and upload a clear photo of your pet. Evelyn digitizes the design, and we share a preview for your approval before we begin stitching. Once you're happy, we produce and finish the piece by hand.

A clear, well-lit photo taken from the front, showing your pet's face and markings. Older or imperfect photos are welcome — just send the best you have and we'll work with it.

Yes. We share a design preview before production so you can request adjustments. We want you to be happy with it before a single stitch is made.

Custom pieces take time to design, digitize and finish by hand — some designs can take hours before they are ready for production. Your confirmation and preview emails include the current timeframe, and you can take all the time you need to approve the design.

Shipping options, costs and estimated delivery times are shown at checkout based on your address. Please update this answer with your store's specific shipping details.

We keep most of the process in-house — design, digitization, production and finishing. The difference shows in the finish: the level of detail and the quality of the final piece, without the higher price tag you'd usually expect for that standard.

Travel patches are designs we develop from our own ideas — places, landmarks and symbols with a strong sense of identity, turned into embroidery with an AMO approach. Each one is made to feel like something you'd want to bring home from a trip.

Please update this answer with your care guidance (for example: gentle wash, avoid ironing directly over the embroidery) so customers know how to keep their piece looking its best.